unprofessional

I am writing this complaint for the 2nd time standard bank had double debited my account which i waited 3 weeks just for a reversal and standard bank still did it wrong I been wasting my time and energy on calls and going into the bank all I have been hearing is the problem has been escalated. I have been waiting for a consultant to contact me since 29/05/2014 <br> <br> I will be changing banks standard bank is unprofessional and no outcome has been resolved