SH
Stephan H

1 reviews | Active since Feb 2013

23 Nov 2016, 07:05

Unprofessional

<p>I had a property that was sold on auction a couple of years ago, and the bank kept me liable for the shortfall between the selling price and what the property sold for.</p> <p> </p> <p>A couple of months ago, I receive a call from their attorneys, Stupel and Berman. After consulting with my attorneys, I was advised that I should make arrangements to pay which i then did.</p> <p> </p> <p>On the 26th Of September 2016, I received a call, as well as an email stating that Standard Bank has offered me a 10% on the outstanding amount, settlement discount. </p> <p>So on Monday, 21 November, I contacted Stupel and Berman, to confirm the settlement amount, just too be told, that sorry, they made a mistake and its no longer 10% its now 20% of the outstanding amount. So it went from R29400 to R58800. I've allready had to make arrangements to get hold of the R29400, now they want me to get another R29400. Surely this cant be right? What un proffesional company are you dealing with. I was willing to pay the R29400, but wont be able to afford the R58800. The worst of it all is, is that Stupel & Berman doesnt accept any accountability for their mistake that they have made. Ive contacted Standard Bank, and spoke to a lady called Maki, who tried to assist. I contated her yesterday, and wanted to talk to her team leader, which were supposed to have contacted me, but hasnt called yet.</p> <p> </p> <p>I really wanted to take advantage of this oppertunity to settle the debt and carry on with my live, and now because of an unproffessional company, which takes NO accountabilty for their mistakes, I need to bite the dust.</p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply23 Nov 2016, 14:27
Official

Good day Stephan

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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