Unprofessional

<p>I was advised by a consultant at the Westville branch to open up a cheque account. She assisted me with the account and stopping debit /stop orders from my savings acc , which i then transfered to my cheque account. She was requested to close the savings account and I have now found out that I have a negative balance because the account is not only still active but one stop order that was transfered to the cheque account is still active on the savings account. And I have been charged fees for unpaid stop order from October 2015. And a payment was made into that account in October and the stop order went off successfully on savings account this month as well as the cheque account.</p> <p>I have been to the Westville branch to enquire only to be told after waiting for over an hour to see a service consultant that they cannot assist me. I need to write a letter to Standard Bank requesting that the charges be reversed and was informed that it is in my interest to contact the company that the stop order was paid to and request them to reverse the transaction due to the fact that if Standard Bank had to do it it will be on my cost. Like seriously , for the incompetance of their staff , i have to pay.</p>