Unpleasent service and unknown debit orders

What a bad customer service I received from Nomusa Dube who is a team leader for queries department in Standard bank Amanzimtoti in Galleria. I cant even rate her service. I left their premises with my query without being solved and very unhappy . How can the bank implement some new procedures pertaining our accounts and doesn't communicate it to us? Companies deducting our accounts like no one business and as client have to pay some big fees to reverse it? Where is protection in our account? loyalty? I feel not safe in banking with standard if some serious queries will be dealt in that manner Galleria branch dealt with my query. She even called me a **** ? I never felt so disrespected in my 9 years of banking with Standard bank. Please this needs to be dealt with at no cost from my side.