TM
TA M
1 reviews | Active since May 2023
29 Jul 2024, 10:35
UNPLEASANT STANDARD BANK ATM. HORRABLE TURN AROUND TIME TO RESOLVE QUERIES
On the 26 July 2024 time 18:50 I deposited Business money at STANDARD BANK Protea Glen Mall. The machine displayed a message money RETRACTED, The ATM took the money. The after i didn't get a sleep as a proof of deposited.
I then phone Standard Bank. Their respond was to wait 7 days turn around time. of which for me 2 days is too long, as this money is for Business to generate profit.
I had already forfeited \Lost profit due to their unreliable ATM. If something is not good with money that your depositing, it should return it back like any other ATM for other bank like FNB,CAPITEC,NEDBANK, ABSA. Their ATM's are so reliable. they wont chaw your money, they will return it back to you.
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
29 Jul 2024, 10:40Dear TA
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jul 2024, 10:40
Official
Dear TA
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
TM
TA M's updateReviewer Update
16 Aug 2024, 12:27I DOUBT IF EVERTHING IN BLUE IS STRAIGHT OR CORRECT.
On the 6 August 2024, I have send all required documents as per Standard bank request regarding my grievances. Today is the 7 days without any updated of my grievances progress. Since I have being promised that other Standard bank stakeholder will communicate with, but nothing at all.
I’m not saying it should be completed by now, but I’m asking ( How far are you with the matter? ) According to Standard bank procedure I’m entitle to get updated of my grievances.
I have send 2 E-Mails requesting updated, with no responds.
TM
TA M's update16 Aug 2024, 12:27
Reviewer Update
I DOUBT IF EVERTHING IN BLUE IS STRAIGHT OR CORRECT.
On the 6 August 2024, I have send all required documents as per Standard bank request regarding my grievances. Today is the 7 days without any updated of my grievances progress. Since I have being promised that other Standard bank stakeholder will communicate with, but nothing at all.
I’m not saying it should be completed by now, but I’m asking ( How far are you with the matter? ) According to Standard bank procedure I’m entitle to get updated of my grievances.
I have send 2 E-Mails requesting updated, with no responds.
TM
TA M's updateReviewer Update
16 Aug 2024, 13:59Unfortunately, your response is not a Progress report. Kindly provide me with a proper feedback.
TM
TA M's update16 Aug 2024, 13:59
Reviewer Update
Unfortunately, your response is not a Progress report. Kindly provide me with a proper feedback.
Standard Bank's replyOfficial
16 Aug 2024, 14:05Good day
Please note that our team will follow up on the matter and provide feedback.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Please note that our team will follow up on the matter and provide feedback.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Aug 2024, 14:05
Official
Good day
Please note that our team will follow up on the matter and provide feedback.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Please note that our team will follow up on the matter and provide feedback.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
TM
TA M's updateReviewer Update
16 Aug 2024, 16:24After submission of my documents for the past 8 days without responds from Standard bank. Now that i made follow up. Standard Bank come with story of demanding more documents, using it as their loop holes or buying time.
I had already submitted all required documents. Just because i'm a black township person with small black business owns, you are taking advantage of me. you are looking for all documents that are unnecessary to get away with this matter.
Standard bank kindly do the right. it is not me who say you must not service your ATM Machine
will wait for your Feedback
I had already submitted all required documents. Just because i'm a black township person with small black business owns, you are taking advantage of me. you are looking for all documents that are unnecessary to get away with this matter.
Standard bank kindly do the right. it is not me who say you must not service your ATM Machine
will wait for your Feedback
TM
TA M's update16 Aug 2024, 16:24
Reviewer Update
After submission of my documents for the past 8 days without responds from Standard bank. Now that i made follow up. Standard Bank come with story of demanding more documents, using it as their loop holes or buying time.
I had already submitted all required documents. Just because i'm a black township person with small black business owns, you are taking advantage of me. you are looking for all documents that are unnecessary to get away with this matter.
Standard bank kindly do the right. it is not me who say you must not service your ATM Machine
will wait for your Feedback
I had already submitted all required documents. Just because i'm a black township person with small black business owns, you are taking advantage of me. you are looking for all documents that are unnecessary to get away with this matter.
Standard bank kindly do the right. it is not me who say you must not service your ATM Machine
will wait for your Feedback
TM
TA M's updateReviewer Update
17 Aug 2024, 22:11My documents were send to Universal bank complaint resolution centre
Client experience & risk execution
ATM cash Jam on the 26 July 2024
Client experience & risk execution
ATM cash Jam on the 26 July 2024
TM
TA M's update17 Aug 2024, 22:11
Reviewer Update
My documents were send to Universal bank complaint resolution centre
Client experience & risk execution
ATM cash Jam on the 26 July 2024
Client experience & risk execution
ATM cash Jam on the 26 July 2024
TM
TA M's updateReviewer Update
17 Aug 2024, 22:37Standard Bank you knows very well about this grevience / Matter and you also know very well we're I did send my complaint.
The evidence is that 5 minutes after sending complain of follow up to Hellopeter. That's when I receive communications
The issue is that You undermine and take advantage of informal black township business.
Rather specify that Standard Bank. you don't deal with black township informal business
Will wait for your responds
The evidence is that 5 minutes after sending complain of follow up to Hellopeter. That's when I receive communications
The issue is that You undermine and take advantage of informal black township business.
Rather specify that Standard Bank. you don't deal with black township informal business
Will wait for your responds
TM
TA M's update17 Aug 2024, 22:37
Reviewer Update
Standard Bank you knows very well about this grevience / Matter and you also know very well we're I did send my complaint.
The evidence is that 5 minutes after sending complain of follow up to Hellopeter. That's when I receive communications
The issue is that You undermine and take advantage of informal black township business.
Rather specify that Standard Bank. you don't deal with black township informal business
Will wait for your responds
The evidence is that 5 minutes after sending complain of follow up to Hellopeter. That's when I receive communications
The issue is that You undermine and take advantage of informal black township business.
Rather specify that Standard Bank. you don't deal with black township informal business
Will wait for your responds
Standard Bank's replyOfficial
18 Aug 2024, 09:15Good Morning
Our team will reach out to you.
Please be on the look out for our call.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Our team will reach out to you.
Please be on the look out for our call.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Aug 2024, 09:15
Official
Good Morning
Our team will reach out to you.
Please be on the look out for our call.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Our team will reach out to you.
Please be on the look out for our call.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
TM
TA M's updateReviewer Update
28 Aug 2024, 10:25 May you kindly provide me with your turn around time to resolve this matter as 21 days has already passed.
TM
TA M's update28 Aug 2024, 10:25
Reviewer Update
May you kindly provide me with your turn around time to resolve this matter as 21 days has already passed.
TM
TA M's updateReviewer Update
28 Aug 2024, 11:38Please Provide me with SPECIFIC TIME, for turn around time to resolve this matter. As you always promise but unfortunately you don't do that. WHEN must I expect a feedback?
TM
TA M's update28 Aug 2024, 11:38
Reviewer Update
Please Provide me with SPECIFIC TIME, for turn around time to resolve this matter. As you always promise but unfortunately you don't do that. WHEN must I expect a feedback?
TM
TA M's updateReviewer Update
28 Aug 2024, 15:49i did received a feedback. However is so disrespectful to the Informal black township Business. as i had already submitted the required document and You reject documents without valid reason.
I'm unhappy regarding the way you handle this matter. i will fight for consumer right.
I'm unhappy regarding the way you handle this matter. i will fight for consumer right.
TM
TA M's update28 Aug 2024, 15:49
Reviewer Update
i did received a feedback. However is so disrespectful to the Informal black township Business. as i had already submitted the required document and You reject documents without valid reason.
I'm unhappy regarding the way you handle this matter. i will fight for consumer right.
I'm unhappy regarding the way you handle this matter. i will fight for consumer right.
Standard Bank's replyOfficial
28 Aug 2024, 17:10Good day
Thank you for alerting us to this. We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Aug 2024, 17:10
Official
Good day
Thank you for alerting us to this. We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***