Unpleasant Customer service

I am deeply disappointed and saddened by the service I received from Standard Bank’s Card Customer Service ***). Their motto says, “We’re here whenever you need us” — but in my time of urgent need, they were not there for me at all.

I called during a serious emergency, desperately needing assistance. Instead of receiving help, I was left waiting on the line for over an hour. Out of frustration, I selected the call-back option, with the assurance that I would be contacted as soon as my number was first in the queue. That call never came.

This left me completely stranded, helpless, and unable to resolve a matter that required immediate attention. What should have been a lifeline turned into one of the most frustrating and disheartening customer service experiences I have ever had.

As a loyal customer, I expected better — I needed support in a critical moment, and the service failed me in the worst possible way. This is not just disappointing, it is unacceptable.