GM
Gerson M
1 reviews | Active since Aug 2022
04 Apr 2023, 18:04
unpaid refund - Gerson
I got a credit life claim approved beginning of March 2023 and was advised that I will be refunded 3 months payment as a result. However, instead of getting a refund as commited, I got a shock when my bank account was debited with a R1200 on the 31st March and no refund made. I'm very frustrated, disappointed and unhappy with standard bank insurence claim department due to their dishonest and unprofessional customer service. I hope someone will take note and resolve this issue as I am extremely unhappy with how I have been treated.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Apr 2023, 07:29Dear Gerson
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Apr 2023, 07:29
Official
Dear Gerson
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
GM
Gerson M's updateReviewer Update
05 Apr 2023, 20:48Evening Hello Peter Team,
Is this how you resolve this issue?
Wed, 05 Apr 2023, 16:31 ZA Insurance SBIS Complaints <***> wrote:Good day Mr Magano
This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention. We apologise for the drop in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible.
Please be advised that I am the specialist that will be investigating and reviewing the matter. The resolution hereof may take up to 8 working days, however we humbly request that you please allow for deviation from the time frame as each matter is taken on its own merit.
Kind Regards
Please reply to this email without changing the subject line.
8 days after what you made me go through?Really?!!!!
You promised to get someone to call me and after 7 hours you send me such a response???
Is this how you resolve this issue?
Wed, 05 Apr 2023, 16:31 ZA Insurance SBIS Complaints <***> wrote:Good day Mr Magano
This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention. We apologise for the drop in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible.
Please be advised that I am the specialist that will be investigating and reviewing the matter. The resolution hereof may take up to 8 working days, however we humbly request that you please allow for deviation from the time frame as each matter is taken on its own merit.
Kind Regards
Please reply to this email without changing the subject line.
8 days after what you made me go through?Really?!!!!
You promised to get someone to call me and after 7 hours you send me such a response???
GM
Gerson M's update05 Apr 2023, 20:48
Reviewer Update
Evening Hello Peter Team,
Is this how you resolve this issue?
Wed, 05 Apr 2023, 16:31 ZA Insurance SBIS Complaints <***> wrote:Good day Mr Magano
This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention. We apologise for the drop in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible.
Please be advised that I am the specialist that will be investigating and reviewing the matter. The resolution hereof may take up to 8 working days, however we humbly request that you please allow for deviation from the time frame as each matter is taken on its own merit.
Kind Regards
Please reply to this email without changing the subject line.
8 days after what you made me go through?Really?!!!!
You promised to get someone to call me and after 7 hours you send me such a response???
Is this how you resolve this issue?
Wed, 05 Apr 2023, 16:31 ZA Insurance SBIS Complaints <***> wrote:Good day Mr Magano
This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention. We apologise for the drop in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible.
Please be advised that I am the specialist that will be investigating and reviewing the matter. The resolution hereof may take up to 8 working days, however we humbly request that you please allow for deviation from the time frame as each matter is taken on its own merit.
Kind Regards
Please reply to this email without changing the subject line.
8 days after what you made me go through?Really?!!!!
You promised to get someone to call me and after 7 hours you send me such a response???
Standard Bank's replyOfficial
06 Apr 2023, 07:37Good Morning Gerson
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
KInd Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
KInd Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Apr 2023, 07:37
Official
Good Morning Gerson
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
KInd Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
KInd Regards
Standard Bank Hello Peter Team
***