mS
maraldia S
1 reviews | Active since Mar 2009
05 Nov 2015, 10:35
Unpaid on account when it was rectified.
I have never had an unpaid on my account and it is the first time overdrawn. I rectified the account immediately and before 11am and to my surprise I have an unpaid on my account. I paid my Woolworths credit card and yet they debited my account. Why was I not contacted as I was never over the limit before.This is an error on Woolworths side however I canot see how my bank can unpay when the account was rectified. Also no one called me as this is my first over the limit and the bank just unpaid. I know my account is well conducted so I would like to know why was I not contacted.
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Replies (1)Standard Bank's replyOfficial
06 Nov 2015, 13:07Hello Othello,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply06 Nov 2015, 13:07
Official
Hello Othello,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
