UNPAID ITEMS

I sent a secure message last year to stop the payment for my stop order to my Puresave account as I was not using the account anymore and I changed jobs and am now getting paid on the 25th instead of the 20th. A lady from my branch called me and asked why I want to stop it and I told her my reasons and she said let us rather change the date of the stop order and not cancel it completely. I agreed and said that's fine. Since Sept I didn't realize it was still coming off on the 20th as when it did, there was money in my account. now in Nov when it went off, it was unpaid, I got an sms update. in Dec it went off even way before on the 15th of Dec, fortunately my salary was paid therefore it didn't unpay. Jan it unpaid again and even now it will unpay as it keeps coming off on the wrong date. I am very upset with this as the unpaid are making my account credit unworthy... I want them to stop debiting my account and refund those unpaid items *3 that have gone off because they didn't do what they were supposed to from the beginning!!<br>