Unpaid fees on my account

<p>To whom it may concern </p> <p> </p> <p>I must say that as a customer i don't feel that I am being treated well. I transfered funds into my account to make provision of a debit order that i had scheduled for the 1st of the month and the same debit order that I had requested the insurance people to load for the 20th of the month, due to system complexity it could not be done i noticed that debit order was returned and I was charged fees for that I called and i explained to the consultant that I had transfered funds and she could see the funds transfered but said it reflected on the next day the payment was done from 1 standardbank account to my account and not even to at least check on my profile my account conduct and assits with these fees just dimised me and told me an liable over and above that I had another dishounor of a transaction that I have no knowledge on and they still didn't assist me with that now if my own bank cannot assist who will.</p>