unpaid fees

This is really a concerned to me and I said to the consultant how can I be charged a unpaid fee for a debit order that I did not see the deduction from my account. It doesn't even show to the bank statement on the 30/11/2015. This is a date I have a complaint about. Do you think it's fair to be charged fees without evidence that there was a debit order, even the consultant did not see it. I provided Ms Majozi with a proof from the external company as she said I must take it up with them. It showed that they deducted once but still she refused to reverse my money and when I asked her to provide me with a proof of this trnsaction, she said she doesn't have proof as it does not show always show in their system. My question is how can it not show in their system that's impossible. When I respinded to that she chose to ignore me and never return my email.<br> So dissappointed<br> <br> I'm really losing trust to Standard Bank with my money, you will see it as little but I work hard for. No one is giving me a concrete evidence of this debit order. This is a **************** to be honest with you. I'm just giving away my R115 to Standard for nothing.