UNPAID DEATH CLAIM

on the 24th of January i submitted an accidental death claim for my brother i sent all needed documents on that day and till today its the 4th week now no payout has been made. we struggled to bury my brother and we as a family we are so deep in debts because we have been waiting for the claim. i need to call in every time and ask for feed back i am sent left and forth and no help its been 4 weeks now my brother has passed on and still his MDR policy claim has not been paid i am very much disappointed by standard bank the agents confirmed that the policy is up to date however we are not getting anything from them or even a call to say we got your documents and this is how far the claim is.....MRD ********** 74