MM
Morongoa M
1 reviews | Active since Dec 2016
13 Aug 2024, 10:25
UNPAID ***** CLAIM
I called you call centre over a month ago to report ***** - the case too way over the TAT that I was given. I went to the branch on the 1/08 and was told case is resolved and I would receive my money in 6 working days. I called yesterday 12/08 and was told claim was declined. I want a MANAGER to call me and explain 1. why was the case declined 2. why was I given incorrect information 3. Why must I be the one who is always running around after std bank and never get feedback when I specifically asked for a manager to call me back. Your bank charges are ridiculous, and now you dont want to give me my money back when the problem was with YOUR ATM!!!!!!!!!! CALL ME AFTER 2PM WEEKDAYS. THANK YOU.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
13 Aug 2024, 10:44Dear *****goa,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply13 Aug 2024, 10:44
Official
Dear *****goa,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
MM
Morongoa M's updateReviewer Update
13 Aug 2024, 13:31Will a manager call me back???????
MM
Morongoa M's update13 Aug 2024, 13:31
Reviewer Update
Will a manager call me back???????
Standard Bank's replyOfficial
16 Aug 2024, 15:12Dear *****goa,
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our ***** team has assured us that the matter is resolved, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our ***** team has assured us that the matter is resolved, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Aug 2024, 15:12
Official
Dear *****goa,
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our ***** team has assured us that the matter is resolved, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our ***** team has assured us that the matter is resolved, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***