TvdL
Tanya van der Linde
1 reviews | Active since Nov 2013
18 Aug 2020, 07:31
Unnecessary unpay fee after approved payment holidau
My payment holiday was approved for 3 month.
Why would Standard Bank vehicle and asset finance try to debit my current account every month and charge me the unpay fee when there is no funds in my account
I app**** for a 3 month payment holiday because I was on a no work no pay arrangement with my employed. My account is so far overdrawn I don't know how I will every get out of this.
My salary date is 28th Monthly why would Standard randomly just try to debit my account???
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
18 Aug 2020, 08:38Dear Tanya
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply18 Aug 2020, 08:38
Official
Dear Tanya
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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TvdL
Tanya van der Linde's updateReviewer Update
27 Aug 2020, 15:27Since 18 August not even a phone call from Standard Bank.
No reply on my emails NOTHING
No reply on my emails NOTHING
TvdL
Tanya van der Linde's update27 Aug 2020, 15:27
Reviewer Update
Since 18 August not even a phone call from Standard Bank.
No reply on my emails NOTHING
No reply on my emails NOTHING