Unnecessary stress and expense I could do without

1st time ever, yesterday 08 Dec 2020, I had No money or receipt I requested from an AutoBank machine but my cell beeped and I saw R200 had been withdrawn from my cheque account!! What a shock. Machine is Standard Bank opposite MoJos restaurant in Shelly Centre Mall, Shelly Beach, KZN. 1) No help phone number displayed anywhere on or around this machine. Lady behind me also looked. 2) I have Std call ctr no on my contact list so I called it. I eventually got a lady to speak to. I told her what just transpired and she asked for number of this auto machine. I could not see a number anywhere only on the screen two digits showed at top righthand corner but rest obscured behind the screen frame. Lady behind me verified this. Help desk lady asked me to hold while she searched for this machine no. I told her I was on pay as you go and could not hold on for a long time but asked her if cell ran out could she call me back? She said yes she would and I was not to worry. She never came back to me! I held on till a recorded voice asked me if I would rate my service!! I was again shocked! It was at least 10 minutes not sure exactly but I had expected cell to go dead due to airtime being used up as it was a long time. 3) My Complaint is that no record of my call and short paid money was recorded on the Std Bank system, according to the Consultant I lodged my complaint with at the South Coast Mall which is where a branch of Std Bank is, approximately 5k further on. (Chap I was dealing with in the computer shop next door advised me to go there) . I later worked out the call cost me about R37. She also said help desk would not call me back. 4) Next complaint is much the same... being told a lie! This morning I received sms stating my Ref. Number and that matter has been resolved and that I would be contacted with the details. Standard Bank needs to change the WORDING of this message which over the past year I have received a few times. Noone contacts you!! The matter is Not resolved... money is still missing out my account. Surely a message could pop up on the screen to Advise customers that there is no cash in the machine?? At South Coast Mall I used the AutoBank machine in the branch and withdrew cash without a problem.