Unnecessary expenses due to the usual incompetence

This is the fourth bad experience with Standard Bank!! During March I phoned the credit card division to obtain my full settlement balance and to close my credit card account. After paying the settlement amount I PHONED AGAIN to ask them to close the account. Thid did not happen and I had to pay account fees AGAIN on an account that was supposed to be closed. I visited the Centurion Mall branch and asked them to assist me. After sitting there for an hour the lady said she can't assist me over the weekend and since Monday was a public holiday she will sort it out on Tuesday and phone me to confirm closure of the account. This is now a week later and I received neither a call nor an sms to confirm closure of the account. I WANT NOTHING MORE TO DO WITH STANDARD BANK JUST WANT TO CLOSE ALL MY ACCOUNTS!!!!!