AR
Anon R

1 reviews | Active since Jun 2014

11 Feb 2017, 13:27

Unnecessary charges after account settled

<p>On jan 14 2017 i settled my credit card account in full. On feb 3 2017 standard bank then took out R1250 as an installment when there was nothing left to pay. I called them and they said i would have to reverse it myself by internet banking as they are unable to. So i did. 2days later they then automatically did a reversal. I then went online and transferred the amount back so my credit card had a zero balance outstanding. And now had a positive balance showing a credit if R1250 owed to me. On 10. Feb 2017 i was then charged R177 on my credit card for transfers and interest, when this was all standard banks inconsistency and charges incurred by there negligence. I hope this amount will be erased as i completely cleared my credit card of any outstanding amounts.</p>

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Replies (2)
Standard Bank
Standard Bank's reply13 Feb 2017, 13:27
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply15 Feb 2017, 07:15
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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