Unnecessary card renewal problems

This is a complaint about expired card renewals. I hope I can get clarity on this bizarre situation & resolve this. 1) Why is it that you send me a message to confirm the delivery address for my card, but when I go to online to verify I do not find a means to confirm/change the delivery address. 2) How is it that you decide to send my new card to a random branch I have never used before for card renewals? What is the reasoning behind this? What is surprising is that you did not even use the branch I did my most recent collection at when my branch was closed. It's like knowing I live in Joburg but you decide to send my card to Welkom. I wasted time trying to collect a new card at my branch only to to be told you sent it to some random branch. Are you trying to cause me inconvenience?

Please send my renewal card to my branch. Alternatively deliver it to my residence.