EC
Emmerentia C
1 reviews | Active since Nov 2021
29 Nov 2021, 09:15
UNNECESSARY BANK FEES
What a terrible bank to do business with. Covid hit us hard. I have a debit order to pay off my credit card for R2450....which I can't afford. I made an agreement with the bank to pay R2000 till December and from January I will go to R2500. However, despite the fact that I honour the agreement I still get pestered with phonecalls to pay "my debit order that didn't go through". Really people????? I KNOW I owe you money and I DO pay EVERY MONTH. You tried to put the debit order through TWICE this month - causing me R250 in bank fees.....which I could have paid off on the account. It just doesn't make sense.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
29 Nov 2021, 10:00Dear Emmerentia C
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Standard Bank's reply29 Nov 2021, 10:00
Official
Dear Emmerentia C
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***