Unnecessary Bank Costs

After my previous review, Tebboho Ngobe from Standard Bank, Head Office called me late afternoon on 21 October. I rate him a 10 out of 10. He was extremely patient and helpful and immediately assisted me in applying for a payment holiday following my loss of income. After numerous correspondence, I visited Standard Bank Graaff Reinet this morning to put stop payments on my debit orders as there are no funds in the account and I was told I cannot do this. Although the staff was friendly and helpful, what a joke that you cannot even control your own account! I still cannot even access my account. Is this the way the bank continues to make money ?