zK
zelda K
1 reviews | Active since May 2021
25 May 2023, 17:43
unncessary fee
my name is Zelda Phumeza Kafi ,today i was at standard Mini branch in Cape town Golden Acre store to request for new card as i was ****** .New card was issued with the fee of r145.00 and extra fee of R130.00 because had zero of which no funds . I've been with standard for 19years and i don't understand why should i pay extra because i have no funds on my account that is a ******* . if they don't refund me i will be changing banks
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 May 2023, 19:05Dear Zelda
Thank you for alerting us. We will review this matter to confirm why these fees were charged and then get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us. We will review this matter to confirm why these fees were charged and then get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 May 2023, 19:05
Official
Dear Zelda
Thank you for alerting us. We will review this matter to confirm why these fees were charged and then get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us. We will review this matter to confirm why these fees were charged and then get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 May 2023, 12:41Good day Zelda
Please be notified that our team has attempted to contact you in order to investigate the matter and find a resolution.
Kindly let us know when you're available to take our calls.
We look forward to hearing from you.
Regards
Standard Bank Hello Peter Team
***
Please be notified that our team has attempted to contact you in order to investigate the matter and find a resolution.
Kindly let us know when you're available to take our calls.
We look forward to hearing from you.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 May 2023, 12:41
Official
Good day Zelda
Please be notified that our team has attempted to contact you in order to investigate the matter and find a resolution.
Kindly let us know when you're available to take our calls.
We look forward to hearing from you.
Regards
Standard Bank Hello Peter Team
***
Please be notified that our team has attempted to contact you in order to investigate the matter and find a resolution.
Kindly let us know when you're available to take our calls.
We look forward to hearing from you.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 May 2023, 11:43 Dear Zelda
We made attempts to reach you on your mobile and sadly could not get hold of you. As we have previously advised, kindly advise when you're available to take our calls. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
We made attempts to reach you on your mobile and sadly could not get hold of you. As we have previously advised, kindly advise when you're available to take our calls. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
Standard Bank's reply29 May 2023, 11:43
Official
Dear Zelda
We made attempts to reach you on your mobile and sadly could not get hold of you. As we have previously advised, kindly advise when you're available to take our calls. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
We made attempts to reach you on your mobile and sadly could not get hold of you. As we have previously advised, kindly advise when you're available to take our calls. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team