UNNCESSARY CHARGES
ONGOING MU PRIMARY SMS CHARGES
This is my second complaint regarding this issue. I have the Elite account since 2015 to my knowledge I pay a fixed monthly fee of R115 which should cover all electronic transactions.
To my surprise am I now BEING charged MU PRIMARY SMS R9.90 (JAN 2024), R17.10 for Feb & March. On the 12th March I was charged a CASH WITHDRAWAL FEE of R24.00. WHAT IS THE PURPOSE OF PAYING FIXED MONTHLY FEE OF R115???
Please note that the option MyUpdates to receive MyUpdates notifications via the app its off so what am I being charged???
DO NOT REFER ME TO THE BRANCH, NO ASSISTANCE FROM THEM.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Apr 2024, 08:34Good day Sphelele
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Apr 2024, 08:34
Official
Good day Sphelele
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
16 Apr 2024, 22:16ITS 10 DAYS LATER WITH NO FEEDBACK OR SOLUTION BUT VERY QUICK FOR UNAUTHORIZED DEBITS. CUSTOMER SERVICE NON EXISTENCE EITHER THE CALL CENTER OR YOUR BRANCHES.
's update16 Apr 2024, 22:16
Reviewer Update
ITS 10 DAYS LATER WITH NO FEEDBACK OR SOLUTION BUT VERY QUICK FOR UNAUTHORIZED DEBITS. CUSTOMER SERVICE NON EXISTENCE EITHER THE CALL CENTER OR YOUR BRANCHES.
Standard Bank's replyOfficial
16 Apr 2024, 23:46Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Apr 2024, 23:46
Official
Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***