Unnaceptable queues at the Enquiries desk

The queues at the Westgate branch are exptremely unacceptable on Saturdays. One always has to spend more than a hour just to ask for a bank statement. The queue sometimes almost reaches the main door. They always seem to operate on a skeleton staff on the Enquiries desk whereas the Teller side is empty and they have full staff on that side. I really think there could be a better way of handling such queues at the enquiries as it’s really unfair to be expected to wait for such long periods standing up with sore feet. Please do something about this