Unmandated Credit Card Debits for YouTube and the cancellation of both monthly debits.

Standard Bank is non-responsive to my long standing dispute of ******** monthly debit transactions from my credit card account which have been going on unabated for more than five months now. When I initially took up the query with YouTube, the latter referred me back to Standard Bank claiming that they're not responsible for the unmandated/ ******** transactions as the disputed transaction doesn't feature at all on their system. Ever since March 2021 I have been writing numerous emails querieng the ********/unmandated transactions but to no avail. Standard Bank has deliberately chosen to do nothing about my dispute instead they ask me to furnish them recycled information that I had already provided them with. There's no will on the part of Standard Bank to refund me all my money that is due to me. I further instructed them to cancel/ stop both the YouTube monthly debits that are debited from my Credit Card Account. However, to date they have chosen to disregard my instruction in that regard. The recklessness, incompetence, inefficiency, and arrogance that has been consistently demonstrated by Standard Bank in dealing with my dispute cannot be left unchallenged. Hence, I have decided to escalate the dispute to Hellopeter so as to hold Standard Bank accountable. Regards M. Kula