********ly debited from my account because of wrong identity.

I have an account with standard bank from 2011. Some other guy who has a similar identification number was uploaded onto my profile with same initial and surname.same date of birth. To date nothing has been done to remove him from my profile. I've been to ***** department back and forth to the bank. I have two service request numbers which have says been revolved dated 23 March 2016,23 March 2017. Recently I was debited an amount of R3000 which was the other person debits and I've been handed over to lawyers. How long must this excruciating process of simply taking him off my profile and big inconvenience of not having funds because the bank cannot sort my issue that continues. Standard bank simpler better faster does not mean anything to me . Hoping to get some response on this long overdue correction.