********ly Debited extra Monies from Account without my Authorization !

I have had such a terrible experience with Standard bank vehicle assist. So I have my vehicle financed with them for almost two years now. Today I got debited R1297.31 extra from my bank account without any authorization from me they debited my account.

The reason they gave me for debiting my account was because I did not apparently email them proof of my insurance with King Price to them so that extra amount was for Insurance which is total Bull**** !!!!

I have been insured with King Price for almost two years and very happy with their services. So I emailed Standard banks motor assist department my confirmation letter which they then went and cancelled my ''so called insurance'' with them.

I spoke to so many consultants today who where unable to assist me properly and they kept transferring me to the incorrect department, some even dropped the call on me and some laughed at me while speaking, this is so *********.

I work in a customer service industry and my customers are my priority to me and I will go beyond my Job to assist them but I did not receive this from these consultants. So basically now I must wait 7-14 working days to receive my money back into my account :|

I don't understand how they can just assume that someone agrees to something, I would appreciate it the Standard banks Management gives me a call urgently to sort this out and also implement solutions to avoid this from happening again.