JB
Jan B

1 reviews | Active since Apr 2015

01 Apr 2015, 17:00

********l deduction from personel account-

On 24 December 2014 an amount of R 12 454-30 was ********ly taken from my account by Standard Bank Legal. On enquiry I was informed by the Lydenburg Branch that the said money was taken due to non-payment of a corporate credit card registered in the name of Contrarian Investment Holdings (Pty) Ltd.<br> <br> After many hours spend in Standard Bank Lydenburg and with unacceptable disappointment the matter was solved and my money was transferred back into my account on the 23rd January 2015.<br> <br> During this period and on 20th January 2015 I have invoiced Standard Bank for the inconvenience and time spend in the bank. None of my official complaints were acted on by Standard Bank and to date I have not received one call from any Standard Bank official. No action to date on 2 letters from me to Standard Bank. Said letters was hand delivered to the bank. I am now using this avenue as my last attempt to resolve the matter and will commence with legal action should Standard Bank again fail to make an attempt to remedy.<br> <br> I am commending Mrs Juanita Smit for her professional and friendly manner that she has assisted me during this period.

0
Replies (1)
Standard Bank
Standard Bank's reply07 Apr 2015, 13:25
Official
Hello Benjansen,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***