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andre N

1 reviews | Active since Jun 2009

03 Jul 2018, 13:07

******** deductions - ***** from Standard Bank

Standard Bank Merchant division has ********ly been taking money from my businesses accounts for about five years. I have lodged a claim against them for all outstanding monies and interested. They have refunded me for one year and nothing afterwards. I get no further correspondence from them and since the refund, although they continue to debit my account for merchant fees. This is now becoming ********.

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Replies (2)
Standard Bank
Standard Bank's reply03 Jul 2018, 16:18
Official

Dear andre

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply11 Jul 2018, 13:55
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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