1 reviews | Active since May 2011

25 May 2016, 06:14

******** DEDUCTIONS

Item: Standard Bank
Rating: 1
Author: Faheema A

<p>This morning I have received an ******** deduction on my account for the amount of R89.00. This is not the first time that these deductions have been taking place on my account. Contacted your call centre and had the money reversed. According to your consultant you do not have the details for the people who processed this deduction. How is it that Standardbank allows deductions to take place from their clients accounts and not have contact details from those doing the debits. You do not take care of your clients interests really considering moving my accounts over to FNB, its not worth being a client of Standardbank</p>

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

25 May 2016, 08:37

Good day Faheema Arends

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank's reply25 May 2016, 08:37

Official

Good day Faheema Arends

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank's replyOfficial

25 May 2016, 11:24

Good day Faheema Arends

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

***

Standard Bank's reply25 May 2016, 11:24

Official

Good day Faheema Arends

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank's replyOfficial

27 May 2016, 04:47

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank's reply27 May 2016, 04:47

Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

Faheema A's updateReviewer Update

27 May 2016, 06:51

HI The money has still not been reversed back into my account it is now over 48 hours since I reported it. Can you please advise as to when this will be done. Also will Standard Bank be getting the mandate from the people doing the deductions, as proof that it was agreed on or in my case not agreed on.

Faheema A's update27 May 2016, 06:51

Reviewer Update