MS
Michelle S

1 reviews | Active since Sept 2015

30 Mar 2016, 14:24

******** debit order went off my account

Hi I reported ***** on my account as debit orders from different food outlets had gone off my account on 3 consecutive days with different amounts. I filled in the forms at standard bank rivonia and at northgate and got sms's stating my case numbers had been opened and then got another batch saying it has been resolved? (but how when i have not got my money back).<br> I had my card at all times and did not swipe at those different food out on 3 different days with different amounts- the different amounts even make it more suspicious because it was one amount then you can say maybe it was a mistake but i went through the list with the consultants at the branches i visited and it was clear it was different amounts....Since last month i have not heard anything back and I was told the money was going to be given back to me, it all amounted to 3500 rands ? Imagine being set back with such an amount?<br> <br> What can be done to avoid such things and why is it that the issue has been quite? Its unfair that such things can go under radar as if it can happen to me it can happen to anyone else. I would really like my money back as that has set me back so much..

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Replies (1)
Standard Bank
Standard Bank's reply31 Mar 2016, 10:32
Official
Hello NontoL,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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