1 reviews | Active since Feb 2012
******** behavior of Standard Bank
I am under debt review and the court-order stated that I should pay x amount on my Standard bank credit card. This order can only be canceled if I neglect to pay a single month. Sinds the court decided this I have paid my creditors every month through my PDA. In the last 8 months, all my creditors received the payment, but Standard bank claims they did not receive my payments. So they handed me over. I explained to both Standard bank and their attorneys that I paid every month. They claim it does not reflect in my account so they want a proof of payment. Therefore I send the statement from the registered PDA where it shows that I paid. Apparently, this is not good enough for them. The PDA pays hundreds of clients' money in one bulk amount with all the account numbers listed. It is Standard bank's job to allocate the amounts. I have given them the PDA's number, the name of the person working with it and still my harass me almost every day. I received many e-mails from Standard bank telling me that the PDA statement, which is good enough for all other banks in South Africa, is not good enough. I have disputed their findings and still, they go on with the same letter like a broken record. Every single e-mail from them is without a name and unsigned. They call me, their attorneys Norlan calls me, they send threatening sms's and e-mails. This can all be resolved with one call to my PDA and still they do not care to do it. I tell you if you ever lose your job and you have to go under debt-review, make sure that you do not do business with Standard bank because they ignore the law and keep on harassing you without respect.
Good Day
We apologize for the inconvenience and frustration caused in your experiencing.
We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
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*** (fax)
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Good Day
We apologize for the inconvenience and frustration caused in your experiencing.
We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
