BD
Brand D

1 reviews | Active since Feb 2012

09 Oct 2018, 17:43

******** behavior of Standard Bank

I am under debt review and the court-order stated that I should pay x amount on my Standard bank credit card. This order can only be canceled if I neglect to pay a single month. Sinds the court decided this I have paid my creditors every month through my PDA. In the last 8 months, all my creditors received the payment, but Standard bank claims they did not receive my payments. So they handed me over. I explained to both Standard bank and their attorneys that I paid every month. They claim it does not reflect in my account so they want a proof of payment. Therefore I send the statement from the registered PDA where it shows that I paid. Apparently, this is not good enough for them. The PDA pays hundreds of clients' money in one bulk amount with all the account numbers listed. It is Standard bank's job to allocate the amounts. I have given them the PDA's number, the name of the person working with it and still my harass me almost every day. I received many e-mails from Standard bank telling me that the PDA statement, which is good enough for all other banks in South Africa, is not good enough. I have disputed their findings and still, they go on with the same letter like a broken record. Every single e-mail from them is without a name and unsigned. They call me, their attorneys Norlan calls me, they send threatening sms's and e-mails. This can all be resolved with one call to my PDA and still they do not care to do it. I tell you if you ever lose your job and you have to go under debt-review, make sure that you do not do business with Standard bank because they ignore the law and keep on harassing you without respect.

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Replies (3)
Standard Bank
Standard Bank's reply10 Oct 2018, 03:18
Official

Good Day

We apologize for the inconvenience and frustration caused in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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BD
Brand D's update10 Oct 2018, 17:12
Reviewer Update
Obviously Standardbank cares so much for their clients that they do not even bother to read my review on this website. I received an answer from Standardbank today. They said they took it up with their debt-review department and the problem is that my debt-counselor should send the proof of payment. Can you believe this??? My review clearly said that this is the broken record reply I get each and every time. Even after I spelled this out numerous times and even though I spelled it out in my review yesterday they answer the exact senseless answer. Let me try to explain this as if for a 5year old. Standard bank has many customers under debt-review. Many of these customers make use of a specific PDA. This PDA pays a bulk amount that is the total of all their standardbank clients' payments. The they send the proof of payment to Standardbank for the total bulk amount. They also send a list of account numbers an Standardbank allocates each amount to the right account. This is not something alien, but the way it has been done for the last how many years. The weird thing is that they only miss some month's payments. For some reason they do not ask for those proofs of payment. This is bordering on the ridiculous. We can't send a single proof of payment because there isn't one. There is the proof of payment of the bulk amount and the listed account numbers which they received. Furthermore they should take it up with the PDA company whose number I already sent to them. And again they ask for the proof of payment as if they are new to this.
Standard Bank
Standard Bank's reply27 Nov 2018, 11:42
Official
Dear  Brand 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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