Unkown charges stopping me from having my Standard Bank account closed

Item: Standard Bank
Rating: 1
Author: Edith N

I have noticed an item on my standard bank statement described as "Tech Fee".

I have not used this account in the past months and actually want to have it closed as I have moved to Capitec which is much more affordable. I now have relatively huge amounts on this item, more than the interest they used to charge me and I am told I cannot close the account until I pay the unknown amount. The money is becoming more on a daily basis and I am very stressed as I will not be able to pay this money. I must also say it is unacceptable for a bank to be making such deductions for quick buck, I am so disappointed and stressed.

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

28 Jun 2018, 14:24

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply28 Jun 2018, 14:24

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's replyOfficial

02 Jul 2018, 14:33

Dear Edith Ndlovu

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank's reply02 Jul 2018, 14:33

Official

Dear Edith Ndlovu

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Edith N's updateReviewer Update

02 Jul 2018, 14:56

I don’t understand how std bank requires me to track/stop a debit order I did not initiate and further investigate a company I don’t even know. The origin of the transaction is between the company and the bank yet it’s my responsibility to stop this thing. Why should i bank with you if my money isnt safe?!!!!? A simple control is that each debit order transaction should have my authority whether electronically or signed form filed by the bank. It would make more sense to assume responsibility if someone forged my signature but if someone accessed my details and just instructed my bank to pay from my account and my bank actions this without any control check, there’s a serious control weakness there.

Edith N's update02 Jul 2018, 14:56

Reviewer Update

Edith N's updateReviewer Update

02 Jul 2018, 15:13

Successful payments received MUST also be reversed!

Edith N's update02 Jul 2018, 15:13

Reviewer Update

Successful payments received MUST also be reversed!