unkonwn debit order

<p>Since last year I noticed that there was an amount of R65.00 going off on my account every month. When I asked the consultants to reverse amd block it because Im unaware of what it is I was told they could not, it can only be done at head office. Head office would send me back to the branch. </p> <p> </p> <p>After a few enquiring about it, finally it stopped going through. I want refund on my money because I dont know what that money was for. Branches cannnot do it because its over 40 days and the head office has no authority to do it either. </p> <p> </p> <p>Please call me back because I want my money. After that im switching to another bank. </p>