Unknown transactions

November 16 2021 there was a transaction done on my account. I rushed to the bank to block my card and they did their investigation my money was recovered. Again on the 15th December 2021 other 4 transactions were done and I went to the bank Newcastle mall branch I used the phone which I stayed for full 3 hrs waiting for the consultant but to no avail and I was given 2 email addresses to use and I wrote my complaint only to get a response saying the addresses are wrong . Last week I received the email from Standard bank saying I was making a payment so they won't continue with the case if I object I must fill a form unfortunately I was on holiday i couldn't n when I came back home I again received a notification of yet another transaction on the 1st of January 2022 . I am very stressed because this is ongoing and Standard Bank is not helpful. Been with Standard Bank for more than 30 years but this service is pathetic I want my money back