1 reviews | Active since Oct 2016

06 Oct 2016, 11:38

Unknown transaction on deceased account

<p>My husband passed away on the 10/08/2016. Later that month we received statements from his credit card that had a transaction of over R140 000 which was done on the 15/08/2016. I went to the bank to enquire on that transaction. I was not given a proper explanation in fact what they told me did not make sense and even worse that amount was way over his limit. It was suggested that i log a query for ***** so they can find out what happened with the transaction. I did that and on the 30/08/2016 i received an sms saying that the query has been resolved someone will contact me. i instead went to the branch and the lady that was assisting said they saying i cannot log ***** on my husband's behalf. i never wanted to log ***** i was advised so by standard bank, i just need to understand what happened this transaction is giving me sleepless nights and i do not need that especially now. I just need to understand what happened.</p>

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Replies (1)
Standard Bank
Standard Bank's reply07 Oct 2016, 08:40
Official

Good day Dineo Ncube

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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