AM
Anele M
1 reviews | Active since Nov 2013
03 Mar 2021, 12:55
Unknown international transaction fees
I have spent the entire day trying ON THE PHONE TRYING to get someone to explain the numerous "international transaction" fees I have been incurring IN my account!
I am sick of this now, can someone call me back!!!
Account number : ***
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
03 Mar 2021, 14:07Dear Anele,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Standard Bank's reply03 Mar 2021, 14:07
Official
Dear Anele,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
AM
Anele M's updateReviewer Update
03 Mar 2021, 14:31Finally, someone has confirmed these fees as a technical error and has promised that they are being reversed but what guarantee do I have that I will not have to go through this every time I transact going forward??? This experience has left me with a headache as most of your clue-less consultants had no idea what I was talking about, all day long, wasting my time, money and energy!!
AM
Anele M's update03 Mar 2021, 14:31
Reviewer Update
Finally, someone has confirmed these fees as a technical error and has promised that they are being reversed but what guarantee do I have that I will not have to go through this every time I transact going forward??? This experience has left me with a headache as most of your clue-less consultants had no idea what I was talking about, all day long, wasting my time, money and energy!!