Unknown entries and limit exceeded

I have a Standard Bank credit card and due to Standard Bank letting me exceed my limit, as well as certain other unknown transactions on my credit card, my account went over its limit by around R8000. I was unaware that I exceeded my limit and the next month, a debit order for the full amount went off. As I'm used to a monthly installment of around R2000, I did not have sufficient funds in my normal account for the debit order to go off.<br> <br> I raised a dispute for the unknown transactions and also requested that I could enter into a new repayment plan to ensure that I pay off my debt. At the beginning of October Pamela Vilander was assigned to my case, but after 3 or 4 emails to her I have not yet received any feedback. I really want to pay off my debt, but cannot do so if I have to pay R8000 a month. Could someone please contact me in this regard.