pC
patrick C

1 reviews | Active since Mar 2009

21 Jan 2016, 20:03

Unknown deductions

i read an article a few months ago where standard bank admitted that clients have had unknown deduction on their account ,well i am one of those clients .I got a statement 2 days ago for the past 6 months and i highlighted these deductions on the statements so today i went to my Alberton branch to have them reserved and my money refunded ,unfortunately Standard bank does not refund anything even if its not your fault . I queried the R99 payments being deducted i was told a reversal would cost R148.00 and the debit order cannot be stopped in future but an easier suggestion is to go to the bank every time the deductions happens from my view this is the most absurd thing i have heard and would like all my flippen money refunded and those debit orders stopped i cannot run to the bank every 2 second day i don't have luxury of leaving my work and going to the bank to que in lines and wait hours for a consultant..i need assistance ASAP..ITS JANUARY I NEED MONEY<br> <br> Regards

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Replies (1)
Standard Bank
Standard Bank's reply22 Jan 2016, 11:07
Official
Hello seithati,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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Best regards,