Unknown debit order

Since the 28th of November I've received an email that didn't even relate to the matter no call or anything feedback I've called and called still no response, I've gone to the branch no one is doing anything it's either the manager is in, we have a new manager whose not in today or the branch is offline. I've left messages for Clint Pietersen still nothing even an email.. I'm enough I just want to close my account and go elsewhere I waste my lunch hours going to Standard bank and get no resolution