Unknown ***** case

I did receive a call from somebody from the ***** department. I was on my way to work and I had asked them to call me back in a couple of minutes but they never called me back. It just feels like I am being given the run around at this point. It is almost month end and I am supposed to be getting paid on this account that is blocked. The most frustrating thing is that I am being implicated on something I have no knowledge about, now myself as well as my whole family have to suffer for god knows how long until this gets resolved. I am honestly so disappointed with standard bank.
They also requested I send an affidavit from the police station, which I did yesterday but there is still no response. I do not know what else to do at this point.

I have not yet been assisted with my case and that is frustrating so much. My account has been paused since the 14th because of a R200 transaction, imagine? R200. What’s getting to my nerves even more is that the account that had sent me the funds is now active and the case on their side has been sorted. No investigator has contacted me till this day and i was promised for an update, i was asked to send an affidavit as a supporting document. I sent that but still no communication with me. I get paid with this account and I’m starting to feel like Standard Bank doesn’t care for their customers, their customer service is really poor. I’ve been suffering for the past week because of this. I can’t even access money for food in the house. All because of R200? I demand that my account is opened urgently because I cant keep on suffering like this. And you guys are showing no sense of urgency at all. No supporting documents have been handed to you by discovery till today yet I have sent a document and my account is still blocked, make that make sense. I’m really dissatisfied and disappointed with the way you guys work it’s really pathetic