MC
Marchelle Carlson-Malander

1 reviews | Active since Oct 2016

07 Oct 2016, 10:40

unknown additional fees to my homeloan account

<p>i would like to know what unknown legal fees for STD Bank Homeloans is about. that was NOT stipulated in the contract that i signed and i went into a 30year contract for a homeloan of R379,900.00 and i have been paying since September 2014. on my statement it indicates that i have been billed a extra R25,564.03 for interest... for effing what?!!!!!!</p> <p>i already have to struggle getting through to an incompotent contact centre which could not assist me with so many things, now i see interest of R25k plus and R8k legal fees. STD Bank homeloans are pathetic and i WILL BE TRANSFERRING MY BOND TO ANOTHER BANK. BUT i still want answers and i want to be credited before i end up in court with those people</p>

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Replies (2)
Standard Bank
Standard Bank's reply07 Oct 2016, 12:38
Official

Good day Marchelle Carlson-Malander

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply10 Oct 2016, 16:24
Official

Dear Mrs Carlson-Malander

Thank you once again for your posting.

I refer to my email correspondence and confirm that the matter has been addressed.

Best regards

Muhammad-Zaid Hoosen

Complaint Resolution Centre

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