PP
Petunia P
1 reviews | Active since Jun 2022
23 Dec 2025, 20:48
Unknown additional charges
On 3 December 2025 at 08:15, I contacted your offices to request an interest rate review, as I was concerned that I am paying a high amount on my account, the account number is ***/1 . During this consultation, the consultant proceeded to perform a loan restructuring.
I would like to clarify that I did not request or authorise a restructuring, as my account is up to date and I am not in arrears. My request was solely for an interest rate review.
I have since noticed that an additional amount was added to my account as a result of this restructuring. I therefore kindly request that this amount be reversed, as the restructuring was done without my consent.
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Replies (2)PP
Petunia P's updateReviewer Update
23 Dec 2025, 20:51In May 2025 they added R1500 for what I don't know even the standard bank consultants they can't tell me why was it added, they took me to their lawyer still I asked why R1500 was it added still no reply, standbank is take their clients for granted, non of their matters are being solved they always say they will escalate the matter, they don't reply to their emails when you want feedback!!!!!! This is ****!!!
PP
Petunia P's update23 Dec 2025, 20:51
Reviewer Update
In May 2025 they added R1500 for what I don't know even the standard bank consultants they can't tell me why was it added, they took me to their lawyer still I asked why R1500 was it added still no reply, standbank is take their clients for granted, non of their matters are being solved they always say they will escalate the matter, they don't reply to their emails when you want feedback!!!!!! This is ****!!!
Standard Bank's replyOfficial
24 Dec 2025, 07:28Good day Petunia,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Dec 2025, 07:28
Official
Good day Petunia,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***