1 reviews | Active since Oct 2012
Unkept promises
<p>It is very disappointing that in this day of Technology a big bank like Standard Bank still gives a run around when it comes to a simple thing like accessing own account. As I write this I am vey unhappy after being called by a consultant who made me stop what I was doing going to get my computer with a promise to call back but 30 minunutes later and and wasted airtime from my cellphone I have received no joy. </p> <p>This is due to the bank changing their App and I have to suffer the consequence as a customer. This experience has reminded me why I left Standard Bank as my main bank to start with!</p>
Good day Sihle
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Sihle
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Sihle
Thank you once again for your posting.
I refer to our telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Sihle
Thank you once again for your posting.
I refer to our telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for the quick turnaround time this time around.
Also, after my experience at the Waterfall Mall -Rustenburg it shows that some workers are more clued up with the Standard Bank products than the others.
Thank you for the quick turnaround time this time around.
Also, after my experience at the Waterfall Mall -Rustenburg it shows that some workers are more clued up with the Standard Bank products than the others.