Unkept promised

On 4 September 2025 I noted an unauthorised payment, 3 September 2025, on my credit card statement. On 2 September I renew my yearly subscription with Amway and authosried it via the eletronc system. The unauthorised payment on 3 September 2025 was for the same amount as my subscription renewal but was labelled as I AMWAY MOTO JOHAN. Both transactions 2 and 3 September 2025 was still outstanding authorisation. I phoned the supp**** number, at the bottom of the statement a note is posted that if any deviation is noted, it must be reported to the supp**** telephone number. When the lady answered I informed her that I am deaf and that she should talk slowly and clearly so that I am able to hear her. After she established my identity and that I am a client of Standard Bank, I explained to her the noted deviation on 3 September 2025 and that it was an unauthorised transaction. She then informed me that she will have to refer the problem to the ***** department and that my credit card will be blocked for 7 days. I informed her that I am using my credit card on a daily base to purchase food, petrol, etc and that blockig is not an option. She could not give me an alternative seeing that Standard Bank is promoting a cashless environment. She at last said she will transfer me to the ***** department. Then again I explained to lady answering the telephone, that I am deaf and that she must talk slowly and clearly otherwise I would not be able to hear her. Again my identity and client of Standard Bank was established,. I then again explain to her the situation where an unauthorised payment was done on 3 September 2025. She informed me that seeing the transaction is still on outstanding authorisation, she will reverse it and that it will not be necessary to block my credit card. On 7 September 2025 I noted that the unauthorised payment of 3 September 2025 was authorised and that the payment for my subscription with Amway, 2 September 2025 which I authorised via the electronic system, is on outstanding authorisation. Bottom line is the fact that where I reported the deviation on an early stage and authorisation was still pending and after a lengthy discussion, with 2 employees of Standard Bank, I am still credited with the unauthorised payment.