SF
Shireen F

1 reviews | Active since Jun 2015

09 Nov 2017, 15:59

Unjustified bank charges - *****

On Wednesday 01-11-2017, I transferred R4000 from my husband's Standard Bank account to mine. I received an sms immediately confirming that the money was paid into my account. I then logged on to my internet banking, and it also showed the new balance of R8357.67 as per the sms. I then processed another payment to Telkom on 01-11-2017. At that time my ABSA home loan wasn’t debited from my account yet. On Friday 04-10-2017 I received an sms confirming that my ABSA Home Loan debit order, did not go through.When I checked my internet banking again, my whole statement changed. It now showed that the R4000 was only paid into my account on the 2nd? It also showed that the Telkom payment that I made on the 01-11-2017, was done on the 02-10-2017????

This is absurd. Why did my statement mysteriously change like that?? Now I'm left with an unnecessary debit of R115.

My request to have this charges reversed, has been declined. I'm definitely closing this account

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Replies (1)
Standard Bank
Standard Bank's reply09 Nov 2017, 16:23
Official

Dear Shireen

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.


Kind regards

Clint Chetty


Complaint Resolution Centre

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