MP
Motselisi P

1 reviews | Active since Sept 2016

13 Sept 2016, 17:27

Unjustifiable Bank Statement charges

<p>I went to Standard Bank Kroonstad to requestBank Statement last week Monday, and later on I realized that I was charged more than R350 for requesting a Bank Statement, upon approaching the Branch on Tuesday / Wednesday, I was advised that the Branch Manager left early due to some sickness(If she was really sick, why didn't she delegate her mandates to her 2nd in charge? Does this mean that when she goes away everything comes to a stand still?). I decided to go again this week, and finally the Manager was there, upon explaining my problem to the Manager, she told me that they charge R52 for every page of the Bank Statement, I found this to be unreasonable and unjustifiable, where on earth can a Bank charge R52 per page for requesting a Bank Statement?? Then then advised me that they will reverse the money and now charge me R142.00 for the Bank Statement, I still find this to be unreasonable, this is pure day light *******. I am hereby demanding for my hard earned money to be reversed back into my Bank Account. Don't use ******* ways for enriching yourselves. And I don't see myself doing any business with you anymore. #PayBackMyMoney</p>

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Replies (2)
Standard Bank
Standard Bank's reply14 Sept 2016, 13:46
Official

Good day Motselisi Patsa

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply20 Sept 2016, 06:37
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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