Unjust debt collection and credit handover

Hi there.

I’m extremely affected by Standard Bank’s inefficient team who have handed me over for an account I have not used in over 5 years. This is the second complaint I’m adding as their debt collector NDS has sent me the below messages as they did not get the instructions from Standard Bank collections that there’s been a miscommunication between the credit unit and the accounts department. I have received the below message and I actually don’t know what to do at this point. I was told to visit the branch but have not been able to and have tried calling the call centre to zero support: PAYMENT NOT RECEIVED. Final reminder that if your Standard Bank Cheque payment is not made by close of business today, we will prepare your file to proceed with further action. Payment can be made directly to your banking account , with further action. NDS T

Can someone from Standard Bank please align with their Debt collector NDS. I also have proof on email from Standard Bank that this is an error.

Can someone please advise before I need to take further action.

Best, Zintle