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mariam A

1 reviews | Active since Nov 2020

14 Sept 2024, 05:25

Unjust Account Lock by @StandardBankZA – No Response, No Transparency, Legal Action Imminent

I’ve been dealing with @StandardBankZA for days now, and my account is still locked without any explanation or proper communication. Despite emails and phone calls, I’m being ignored. It's unacceptable that a bank can hold my money without any valid reason or transparency.

I’m sharing my experience here, and I’ll also be posting this on HelloPeter to ensure others are aware of how @StandardBankZA treats its customers. If the right department doesn’t take this issue up urgently, I’ll have no choice but to take legal action.

Transparency, communication, and accountability are crucial, especially when people’s finances are at stake. If you’re thinking about banking with @StandardBankZA, consider this before making a decision. We deserve better service, and I will keep pushing until this issue is resolved.

#CustomerServiceFail #UnlockMyAccount #BankingTransparency #ConsumerRights #HelloPeter

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Replies (11)
Standard Bank
Standard Bank's reply14 Sept 2024, 08:27
Official
Hi Mariam

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
 Kindly provide us with your account or id numbers for us to escalate your matter further. 
 
 We apologize for the inconvenience and undue frustration, this has caused. 
 
 We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
 ***

Standard Bank
Standard Bank's reply14 Sept 2024, 08:39
Official
Hi Mariam

Thank you for the details. We will follow up and get back to you.

 Kind Regards
 Standard Bank Hello Peter Team
 ***
Standard Bank
Standard Bank's reply14 Sept 2024, 12:23
Official
Hi Mariam

Please confirmed with us which country are you in? and during what time (SA time) can we contact you?

We appreciate your support and loyalty.  

Standard Bank Help Centre
 ***

mA
mariam A's update16 Sept 2024, 10:16
Reviewer Update
currently in Nigeria, You can call me anytime from 8am south africa time
Standard Bank
Standard Bank's reply16 Sept 2024, 12:53
Official
thanks for the information Mariam. Our team will be in touch.
Standard Bank
Standard Bank's reply19 Sept 2024, 10:26
Official
Hi Mariam

We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has confirmed that the matter has been resolved.

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
mA
mariam A's update20 Sept 2024, 13:22
Reviewer Update
Dear Standard Bank Team,

Thank you for unlocking my account. However, there is now another issue that needs urgent attention. Several people to whom I made payments are now coming back to me, claiming that the transactions were reported as *****. I did not report any of these payments as *****ulent, and this is causing confusion and inconvenience for both myself and the beneficiaries.

I need clarification on why these transactions are being flagged as ***** and what steps are being taken to correct this error. I expect a prompt response and resolution to this matter.

Best regards,
Agboola Mariam Olamide


Standard Bank
Standard Bank's reply20 Sept 2024, 13:43
Official
Dear Mariam 

We will flag this matter with our team and we will be in touch.

Please be on the lookout for further feedback.

Kindest regards, 
Standard Bank Hello Peter Team
*** 



Standard Bank
Standard Bank's reply25 Sept 2024, 07:03
Official
Good day Mariam 

Thank you for the details.

We will follow up with our team and we will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
*** 





mA
mariam A's update01 Oct 2024, 08:59
Reviewer Update
I am extremely frustrated by the continued lack of communication and resolution regarding my account (Account Number: ***). Despite my numerous follow-up emails and providing all the necessary documents, my account remains locked, and there has been no response from your side.

To make matters worse, I have noticed that monthly charges are still being deducted from my account, which you have locked. This is not only unacceptable but also *********. How can Standard Bank justify charging fees on an account that I have no access to, without providing any legitimate reason or resolution?

I demand immediate clarification on the following:

  1. Why my account is still locked despite my submission of all necessary documents.
  2. Why charges are being deducted from my locked account.
  3. When I can expect a resolution to this issue.
If I do not receive a response and resolution within 24 hours, I will escalate this matter to the South African Reserve Bank, the Financial Sector Conduct Authority (FSCA), and the Ombudsman for Banking Services. Additionally, I will consider legal action due to the financial and emotional strain this has caused me.

I expect a prompt response.

Best regards,
Agboola Mariam Olamidee

Standard Bank
Standard Bank's reply01 Oct 2024, 12:08
Official
Good day Mariam.

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
***