1 reviews | Active since Apr 2014
Unit manager and head of no use as well
Honestly I have no idea does anyone really monitor the hello peter site cause if they did standard bank would see that they are losing clients due to the bad service they give clients and customers, chances are after this we will be looking at another insurer as well, the service is horrible the delay tactics is unbelievable, how can you be willing to settle a claim but than take more than a day to get apparently figures from a salvage house that has absolutely nothing to do with us as a client.
We have insurance with standard bank and not any salvage house, our vehicle is a write off how can you tell me that the salvage house is offering so and so, that offer is completely null and void as we haven't decided to let the vehicle go we will be taking the buy back option, if a vehicle hits the 70% can spend mark in insurance the vehicle becomes a write off, so 30% more makes 100% the vehicles value, therefore a 30% salvage can be deducted from the vehicles 100% value, lets use an example how can you tell me that you have someone that wants to buy my car at x amount yet I'm not even selling it, how can you bring in a 3rd party trying to sell them property that you do not even own, is standard bank doing ***** in this way.
what makes it worst we on month 3, every single day there is another story or a delay, or just no reply.
You have the manager Railene and the head Louis that are cc in the emails and correspondence, question is that they see what is going on and just say nothing, the one thing I honestly can tell you is that at Telesure and any other insurer for that fact when a manager or a unit head is in a email they make sure that they work on the matter and resolve it, I have no idea how is standard bank not picking things like this up and leaving people in high positions that do nothing to resolve them, what they fail to realize the harsh reality is that the more customers they lose puts business at risk, today might be 1 tomorrow might be 1 but over time it all adds up.
I honestly still cant believe that a high name in baking and the insurance industry can make a customer run around like this.
Anyone reading this if you have contact details for anyone higher please make it public as well.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.