NC
Neville C

1 reviews | Active since Nov 2011

02 Feb 2015, 13:45

Uninterested in complaint

I used my credit card at a local supermarket and when handing the card to the teller who inserted it into the machine the purchase went through without me being asked to enter my PIN number.<br> This means that if somebody gets hold of my card they can purchase at will at that store.<br> I reported the matter to the store involved, and they said that they had received many reports of this happening with Standard Bank.<br> I then phoned the Standard Bank Customer Care Line and basically I was told that it can happen. They were not prepared to take it further.<br> I feel that their attitude towards me reporting what I see as a huge flaw in their bank's security was very concerning.<br>

0
Replies (1)
Standard Bank
Standard Bank's reply03 Feb 2015, 10:11
Official
Hello ncooper,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***